Here you will find answers to the most frequently asked questions

Are there lockers for storing personal belongings?

Can adults visit Leo’s without accompanying children?

Does an adult need to be present in the playcenter?

For what ages is Leo’s suitable?

How should we dress for a visit to Leo’s?

Is it allowed to bring the stroller into the playcenter?

Is it allowed to bring your own food or drinks to Leo’s?

Is there a section specifically designed for younger children?

What payment options do I have?

When does Leo come out to the playcenter?

How many Leo’s Playcenters are there in Germany?

How many Leo’s Playcenters are there in total?

In which countries are Leo’s Playcenters located?

Are we allowed to bring our own decorations to the party room?

Can I cancel a party?

Can I make changes to my booking?

Can I send out invitations?

Can multiple children celebrate their birthdays at the same time?

Can we choose to play before entering the party room?

Do adults have to pay admission at a birthday party?

How do I pay for the party?

How many children can we have at most?

Some children have allergies or food preferences; do you have other options?

What else should I consider?

What if I receive a late cancellation or spontaneous acceptance?

What is the minimum number of children per party?

Can I link multiple email addresses to my Family account?

How do I delete my Family account?

I have created my child with the wrong date of birth, how can I change this?

I’m having trouble with my Family account, what do I do?

Can I pay with my gift card on the website?

Do I need to book playtime on the website if I have a gift card?

How can I check the balance and validity period of my gift card?

How do I purchase a gift card?

What happens if I don’t have my gift card when I come to the playcenter?

Can I cancel my visit?

Can I pay by invoice?

Do I need to book a group booking in advance?

Do we get a discount on food and snacks?

Do we pay for adults in the group booking?

Does the group need to arrive at the same time at the playcenter?

How do I make a group booking?

How do we pay?

How many adults need to accompany in a group booking?

How many people do we need to be in the group booking when we come as a school, preschool, or afterschool program?

How many people do we need to be in the group booking when we come as an association or private group?

I want to make a group booking that will take place within the next five days – what do I do?

What discounts do you offer for associations and private group bookings?

What discounts do you offer for school, preschool, and afterschool group bookings?

Are there annual passes for 1-year-olds?

Can I buy two or more annual passes/season passes at once?

Can I get a physical card for our annual pass?

Can I pause an annual pass or season pass?

Do I have to book playing time if I have a season pass/annual pass?

How do I access the child’s annual pass?

Is a season pass/annual pass personalized?

My child turns 2 before the validity period of our 1-year-old annual pass expires, what happens then?

What does a season pass/annual pass at Leo's include?

Why do I need to upload a picture of my child when I have a pass?

Can I reschedule our playtime?

Do I need to book playtime?

Do I need to pay if I’m not going to play?

How long is a playtime?

What is the cost of playing at Leo’s?

When does my pre-booked playtime start?

Why do prices vary?

How do you prioritize safety at the playcenters?

What are your fire safety routines?

What cleaning routines do you have?

Anything else worth considering?

Are the children insured during Sport Kidz?

Can I cancel Sport Kidz?

Can the child bring a mobile phone to the play center?

Can the child bring money or a wallet to Sport Kidz?

Do the children get anything to eat during Sport Kidz?

How often does a round of Sport Kidz start?

My child hasn’t turned 4 yet, can we still participate?

Should parents be present during the session?

What ages is Sport Kidz suitable for?

What is included in the price?

What should my child wear during the session?

What sports do the children get to try at Sport Kidz?

Which Leo’s locations offer Sport Kidz?

Do you offer any sibling discount while we are at the playcenter?

Should parents be present during the session?

Anything else worth considering?

Are the children insured during Summer Camp?

Can the child bring a mobile phone to the play center?

Can the child bring money or a wallet to Summer Camp?

Do I, as an adult, need to be present during the day?

Do the children receive meals during Summer Camp?

How does a day at Summer Camp proceed?

Is the playcenter open to other guests during Summer Camp?

What ages is Summer Camp suitable for?

What is included in the price?

What is Summer Camp?

Can I link my ticket card to my Family account?

Can I use multiple tickets from my ticket card during one visit?

Can I use the ticket card at multiple playcenters?

Does the ticket card include admission for adults?

How do I know how many admissions are left on my ticket card?

How do I pay with my ticket card when booking playtime on the website?

How long is the ticket card valid?

Is the ticket card personal?

Anything else worth considering?

Are the children insured during Winter Camp?

Can the child bring a mobile phone to the play center?

Can the child bring money or a wallet to Winter Camp?

Do I, as an adult, need to be present during the day?

How does a day at the Winter Camp proceed?

Is the playcenter open to other guests during Winter Camp?

What ages is Winter Camp suitable for?

What is included in the price?

What is Winter Camp?

What should my child wear?

Can I do an internship at Leo’s?

How do I apply for a job at Leo’s?

How old do I have to be to work at Leo’s?